Refund policy

At Café Degen, we're committed to delivering exceptional specialty coffee and a great experience with every order. If something isn't right, we're here to help.

Returns & Exchanges

Because coffee is a perishable food product, we generally cannot accept returns or exchanges for reasons such as personal taste preferences or changes of mind.

However, if your order arrives damaged, contains an incorrect item, or has another quality-related issue, please contact us so we can review the situation and work toward an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at info@cafedegen.com within 48 hours of delivery.

Include your order number, a brief description of the issue, and photos of the affected product or packaging if available.

Claims submitted after the 48-hour reporting period may not be eligible for a replacement or refund.

Once we've reviewed your claim, we'll determine the appropriate resolution, which may include a replacement or refund.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Shipping charges for expedited or special shipping services, where applicable, are generally nonrefundable unless the issue resulted from an error on our part.

Questions or Concerns?

Your experience matters to us. If you're dissatisfied with your order or have any questions, please contact info@cafedegen.com.

We're always happy to help and will do our best to make things right.