Return & Refund Policy

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours. Returns must be shipped within 15 days of contacting us.

If you are dissatisfied with a product for any reason, please contact us at info@cafedegen.com to chat with a team member for assistance. We appreciate your business. Our mission is to offer you the best experience and we will work towards a solution that will offer you just that.